Privacy Policy
Effective Date: 01/07/2024
This Privacy Policy describes how My Nana's Herbs (“Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using this website, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
When you visit our website, place an order, or interact with us, we may collect certain personal information, including:
Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party providers)
- Order history
- Messages submitted through contact forms or customer support
Information Automatically Collected
When you browse the website, we may automatically collect:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on pages
- Referral websites
This information helps us improve customer experience and website performance.
2. How We Use Personal Information
We use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate order confirmations and updates
- Respond to inquiries
- Improve products, services, and website functionality
- Send marketing emails, promotions, or wellness updates (only when consent is provided)
- Detect fraud and maintain website security
- Comply with legal obligations
3. Sharing Personal Information
My Nana’s Herbs does not sell or rent customer personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing platforms
- Analytics services
These providers are only permitted to use information as required to perform services on our behalf.
We may also disclose information if required by law or to protect our legal rights.
4. Customers’ Rights Regarding Personal Information
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal data
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise any of these rights, please contact us using the information listed below.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in communications.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve user experience.
Cookies may be used to:
- Remember shopping cart items
- Save user preferences
- Analyze website traffic
- Personalize marketing and advertising
- Improve website functionality
You may disable cookies through your browser settings; however, doing so may affect website performance and shopping features.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
While we strive to protect your data, no internet transmission or storage system can be guaranteed 100% secure.
Customers share information at their own discretion.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Maintain business records
- Comply with legal and tax obligations
- Resolve disputes
8. Third-Party Websites
Our website may contain links to third-party websites.
My Nana’s Herbs is not responsible for the privacy practices, policies, or content of external websites.
9. Children’s Privacy
This website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
My Nana’s Herbs reserves the right to update this Privacy Policy at any time.
Changes become effective immediately upon posting to the website.
Customers are encouraged to review this policy periodically.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
My Nana’s Herbs
Email: support@mynanasherbs.com
Website: mynanasherbs.com
Location: Norcross, Georgia, United States
