Return Policy

Effective Date: 01/07/2024

At My Nana's Herbs, customer safety, product integrity, and quality are our highest priorities. Because our products are herbal wellness items intended for personal use, we maintain strict return and refund guidelines.

By placing an order, customers agree to the policy outlined below.

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1. All Sales Are Final

Due to health, safety, and sanitation standards:

ALL SALES ARE FINAL.

We do not accept:

• Returns
• Refund requests
• Exchanges
• Order cancellations once processing has begun

This policy ensures the purity, safety, and quality of all herbal products distributed to our customers.

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2. Damages & Order Issues

We want every customer to receive their order correctly and in excellent condition.

If you receive:

• A damaged item
• A defective product
• An incorrect item
• A missing item

Please contact us within 48 hours of delivery.

Include the following:

• Order number
• Clear photos of the product and packaging
• Description of the issue

Once reviewed, My Nana’s Herbs may, at its sole discretion:

• Replace the item, or
• Offer a store credit if appropriate

Claims submitted after 48 hours may not be eligible for review.

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3. Non-Returnable Items & Exceptions

The following items are non-returnable under all circumstances:

• Opened herbal products
• Used products
• Teas, supplements, and ingestible items
• Sale or promotional items
• Gift cards or digital products

We cannot accept returned wellness products due to contamination and safety concerns.

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4. Exchanges

We do not offer traditional exchanges.

If an incorrect item was shipped by My Nana’s Herbs, we will review the situation and may issue a replacement after verification.

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5. Refund Policy

Refunds are not provided for:

• Customer preference
• Taste, smell, or texture expectations
• Delayed shipping caused by carriers
• Individual reactions or sensitivities to herbs
• Incorrect addresses entered at checkout
• Packages marked as delivered

Customers are encouraged to review product descriptions carefully before purchasing.

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6. Lost or Stolen Packages

Once an order has shipped, responsibility transfers to the shipping carrier.

My Nana’s Herbs is not responsible for:

• Lost packages
• Stolen deliveries
• Carrier delays

Customers must file claims directly with the shipping carrier using tracking information provided.

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7. Contact Information

For questions or to report an order issue, please contact:

My Nana’s Herbs
Email: support@mynanasherbs.com
Website: mynanasherbs.com
Location: Norcross, Georgia, United States