Shipping & Payment Info
Effective Date: 01/07/2024
This Shipping & Payment Policy explains how orders are processed, shipped, and paid for when purchasing from My Nana's Herbs.
By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
All My Nana’s Herbs products are carefully prepared and packaged to maintain freshness and quality.
Processing Time
- Orders are processed within 2–5 business days (excluding weekends and holidays).
- Processing time is separate from shipping time.
- During sales, launches, or high-volume periods, processing times may be extended.
Customers will receive a confirmation email once the order has been shipped.
2. Shipping Options & Zones
Domestic Shipping (United States)
We currently ship throughout the United States, including:
- All 50 states
- U.S. territories (where supported by shipping carriers)
International Shipping
International shipping availability may vary depending on carrier limitations and local import regulations.
Customers are responsible for:
- Customs fees
- Duties
- Taxes
- Import restrictions within their country
My Nana’s Herbs is not responsible for packages delayed or rejected by customs authorities.
3. Shipping Costs
Shipping rates are calculated at checkout based on:
- Order weight
- Package size
- Destination location
- Selected shipping speed
Shipping promotions or free shipping offers may be provided at our discretion.
Shipping fees are non-refundable.
4. Delivery Timeframes
Estimated delivery times after shipment:
- Standard U.S. Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days (if selected)
- International Shipping: 7–21 business days depending on destination
Delivery times are estimates only and are not guaranteed.
My Nana’s Herbs is not responsible for delays caused by:
- Postal carriers
- Weather conditions
- Customs processing
- Incorrect addresses provided by customers
- Carrier service disruptions
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is entered:
- We cannot guarantee package recovery.
- Reshipping costs will be the responsibility of the customer.
Orders cannot always be modified once processing begins.
6. Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, responsibility shifts to the carrier.
My Nana’s Herbs is not liable for:
- Lost packages
- Stolen deliveries
- Carrier delays
- Packages marked as “Delivered”
If your package is lost or damaged:
- Contact the shipping carrier immediately.
- File a claim directly with the carrier.
- Notify us so we can assist where possible.
7. No Returns, Refunds, or Exchanges
Due to the nature of herbal wellness products and health safety standards:
ALL SALES ARE FINAL.
My Nana’s Herbs does not accept:
- Returns
- Exchanges
- Refund requests
This policy protects product integrity, customer safety, and sanitation standards.
Exceptions may only be considered if an incorrect item was shipped, at the sole discretion of My Nana’s Herbs.
8. Payment Options
We accept secure payments through trusted payment processors available at checkout, which may include:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Digital wallets (when supported)
- Secure online payment gateways
Available payment methods will appear during checkout.
9. Payment Requirements
- Full payment is required before orders are processed or shipped.
- Orders will not be prepared until payment authorization is successfully completed.
- My Nana’s Herbs reserves the right to cancel orders flagged as fraudulent or high risk.
Customers must ensure billing information matches their payment method to prevent delays.
10. Order Confirmation
After purchase, customers will receive:
- Order Confirmation Email
- Shipping Confirmation & Tracking Information
If you do not receive confirmation, please check your spam or promotions folder.
11. Policy Updates
My Nana’s Herbs reserves the right to modify this Shipping & Payment Policy at any time without prior notice.
Updates become effective immediately upon posting to the website.
12. Contact Information
For shipping or payment questions, please contact:
My Nana’s Herbs
Email: support@mynanasherbs.com
Website: mynanasherbs.com
Location: Norcross, Georgia, United States
